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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
308 ratings and 162 comments received in the last 90 days.
05 November 2024
Martin has a great understanding of the customer needs and really goes the extra mile to make sure the perfect car is found at the correct price.
04 November 2024
Very smooth transaction
01 November 2024
No issues. Great service
30 October 2024
Stuart Taylor, at BMW Stanstead was excellent throughout the whole process, from start to finish. The whole experience was 100% professional and informative. We would definitely want to deal with Stuart in the future.
30 October 2024
Throughout the process i was given choice and time for thought
26 October 2024
We was very happy with Lemar he was very helpful, friendly & always going out his way for this sale making it easier our end. He kept to time scale of purchase & was true to his word. We will never go else where & look forward to our next purchase.
25 October 2024
Everyone was very polite & professional, the dealership is obviously run very well.
17 October 2024
Seamless experience, expertly executed.
03 October 2024
Everyone at the centre is customer focussed. Justin and Mike provided detailed information on a range of options so that I could make an informed decision about the vehicle that was right for me. They made the process seamless and were really helpful
03 October 2024
Car is excellent.Hand over was not rushed and the dealership was brilliant.
03 October 2024
Was kept informed at every stage of the process and was reassured with the concerns I had over delivery times . Great communication and customer service.
03 October 2024
The whole experience was great customer service, the car and the after care
01 October 2024
100% communication through out the purchase to delivery
01 October 2024
Stuart at BMW Stansted was very informative and helpful in the buying of my new electric iX1. He kept me up to date on my delivery and was always able to answer any queries I may have had. Excellent service A*****
26 September 2024
Stuart was really helpful and went out of his way to get us a car that met our requirements.
26 September 2024
Phillip was very personable. Liked him a lot. Genuine
25 September 2024
We've been coming to Stuart Taylor for my cars for the last 15 years and I've always been completely satisfied
23 September 2024
Super smooth and easy process
23 September 2024
Loved it - many thanks Lewis Parker!
03 September 2024
The car was ready when you said it would be, and the experience was great - a nice touch to unveil the car in the showroom :-)
31 August 2024
Justin made the experience very easy and took care of everything that we needed.
31 August 2024
Lewis was amazing. He explained everything regarding the car and all documents in clear and precise manner. The vehicle was covered upon collection which was amazing. Great stuff Lewis!
30 August 2024
Very helpful and professional
28 August 2024
Was informed and kept in the loop at every stage
21 August 2024
Cannot speak for any other sales person on the floor but we were pleasantly impressed with Phillip Cuff who sold us the BMW Z4. He was friendly, approachable and helpful when it came to any questions we had.
13 November 2024
Always customer orientated
13 November 2024
Team were friendly and helpful, got the car booked in and the loan car arranged so i could carry on working for the day with minimal disruption. the recall was carried out the same day and all completed with a clean and hoover
13 November 2024
Had to wait 20 min for someone to turn off the 'service' warning light which should have been done after the service
12 November 2024
Service was not up to standard. Booked a service and MOT and the service was simply not done. No mention of it when I came back to collect the car. Had to organise a different garage to complete the service. not recommended and won't be going back
11 November 2024
Everything sorted
11 November 2024
Made everything easy
11 November 2024
Again, everything was handed effectively.
11 November 2024
Completed recall work promptly.
11 November 2024
Prompt, professional, helpful
11 November 2024
Completely satisfied
11 November 2024
Good communication and very helpful staff.
11 November 2024
The service & mot were done within the timescales advised. I waited in waiting area which was OK.
11 November 2024
I trust I can rely on early appointment for MOT
11 November 2024
Darren and Tim were extremely helpful and knowledgeable and went out of their way to attend to our needs.
10 November 2024
I have been a BMW car owner for over 10 years. However, my car after the service my car back with low tyre pressure warning levels (which should have been done on the service) and even though the car clean is complementary I could have done a better
10 November 2024
The staff were well coming
09 November 2024
Very satisfied
09 November 2024
Polite, efficient and professional
09 November 2024
I was happy with the actual workshop service.
09 November 2024
Exactly the service expected from a prestigious company like BMW.
09 November 2024
Exceptional attention to customer needs and very polite and go over an above to address any enquiry.
06 November 2024
No problems, everything went as planned, no issues, was kept informed by Lucy
06 November 2024
Arranged for early completion of safety recall works as requested
04 November 2024
Service was good. Car was cleaned relatively well, but not great. Was told would take 60-90 mins, took 3 hours. Had waited there after being told it would take 60-90 mins.
04 November 2024
Beccause it's true
04 November 2024
No issues with booking or service
03 November 2024
Efficient and friendly people
03 November 2024
It was easy to arrange the service online. There was lots of follow-up communication before the the service date to confirm exactly what was required. The hire car provision/arrangements were excellent. The video health check was also excellent.
02 November 2024
In simple terms they have been very reliable and done exactly what they said they would do. Arranging service via Abby has been very efficient.
31 October 2024
Nice people etc. but I felt there was a lack of attention to the specific issue I had. The price quoted to fix the cable locking issue at 1253GBP. No feedback provided on the cause which I suspected was the issue, which was the issue.
30 October 2024
.
29 October 2024
No faults with any of the service
28 October 2024
Darren was very helpful
28 October 2024
Just very well organized and attentive.
28 October 2024
Good customer service
28 October 2024
Fairly satisfied bar the quality of the wash
27 October 2024
Totally disappointed
26 October 2024
They attempted to fix the leaking roof several times over the past 12-18 months but they weren't able to. Since the issue began under warranty, I was unhappy about having to pay for the repair considering it has been a persistent problem with the car
24 October 2024
Good service
24 October 2024
It was OK
23 October 2024
An efficient, professional, cost-effective and trustworthy experience.
23 October 2024
Tecnicians advice was good
21 October 2024
In the above section
21 October 2024
Very satisfied with my service, although I did book it for a service and mot, the mot was done before the service and had an advisory. Had service been done first this would not have happened.
20 October 2024
I asked for 2 additional items to be looked into. They were both ignored and not dealt with and my keys handed back to me with no acknowledgement of this. Terrible customer service to ignite 2 customer requests and not provide an explanation why
20 October 2024
Reasonably quick turn around by everyone
20 October 2024
Job done quickly and customer service great
20 October 2024
All dealings have gone as well as expected
20 October 2024
Work carried out thoroughly and vehicle video was helpful.
20 October 2024
I had childcare to deal with so had to get back home before the car was ready. The workshop manager leant me his car so I was able to get back for my grandson and I was able to return before 6pm. He was very helpful.
15 October 2024
Some branches better than others, Stanstead branch brilliant
15 October 2024
Excellent reception I was looked after brilliantly throughout the entire process.
15 October 2024
Great service
14 October 2024
Work done as expected
14 October 2024
Communication was great
13 October 2024
Easy to book service online. Shelf checking wasn't working No offer of courtesy car or taxi home which I always got with Audi.
13 October 2024
I had Darren who helped me, great customer service
12 October 2024
Generally a good Service however I thought paying more than £200 for a software update was unreasonably steep
09 October 2024
Good service
09 October 2024
Dis-appointed you only have one member of staff working on a Saturday morning when it is obvious you have 5/6 other empty seats/terminals in this area who are off on a Saturday -v- I suspect most of you clients work a Monday - Friday.
08 October 2024
The personnel that you employ have outstanding customer service skills nothing is to much trouble
08 October 2024
Delay and long wait for an mot but customer service was excellent from Abby especially.
07 October 2024
I've had my car serviced at other BMW dealer but there were not as good like your service department
07 October 2024
Josh is very professional and a reliable communicator.
07 October 2024
Not too much delay before appointment was available. Communication throughout was very efficient - by text, phone and email.
06 October 2024
The staff there are fantastic. They are friendly, accommodating and offer top quality customer service. I live in Staines and travel all the way to group 1 Stansted purely for the service they provide.
06 October 2024
the reception team member showed me how to deposit my key and then took me to an area so I could work from the centre. Also offered and brung coffee and biscuit! Abby was very friendly and communicative. Only issue was car wash took over an hour!
04 October 2024
Great communication and quick response from service department.
04 October 2024
I was able to get booked in quickly and with ease Everything was explained clearly and the problem with my car was taken care of smoothly..
03 October 2024
Excellent all round. The call centre calls were very friendly, informative and helpful as was the reception I got when I brought the car in and picckednit up.
02 October 2024
see above
02 October 2024
Poor communication between contact centre and Bishops Stortford team. Local team was very helpful and were able to do the repairs ahead of schedule
01 October 2024
Everything carried out as expected
30 September 2024
did all that was required
30 September 2024
Easy, efficient and great follow up.
28 September 2024
Great customer service from the staff! They were very polite and understanding.
28 September 2024
I was well happy over all, That's why you get this score.
27 September 2024
I had no problems with the service (MOT & brake fluid change)
27 September 2024
Very professional service as always
26 September 2024
Super service from all concerned. Room for improvement on the car valet
25 September 2024
Very satisfied with my service experience, service delivery was great.
25 September 2024
Constant updates that meant I could plan my day
25 September 2024
Work carried out and completed efficiently.
23 September 2024
All work was carried out professionally and on time.
23 September 2024
Always informative
22 September 2024
Booked a while you wait service but garage didn't seem to know that. Engineer recommended work on bonnet struts but this wasn't discussed on check out by advisor.
20 September 2024
Same as above
20 September 2024
Excellent service
19 September 2024
I was given answers to all my questions and everything was completed in good time. The employee I spoke with when I arrived was helpful, knowledgeable, and personable. (Abby Smith I think).
18 September 2024
Remote software upgrades not happening, Group 1 want >£200 to investigate. As this is a fault this seems expensive
18 September 2024
I received a great welcome at the door on arrival from Tim who took me to meet the Service Advisor Abby Smith. Abby was organised, cheerful and polite. The visit was worth every penny!
17 September 2024
I don't think the service could have been any better. It's getting rare nowadays to find places that still believe in good old fashioned customer service.
16 September 2024
We have always been given polite & informative details when bringing our cars to Stansted BMW site. Staff are friendly & cheerful.
16 September 2024
As always with Group1 Stansted, nothing seems to be too much trouble. Despite my cars advancing years, it will remain with Group 1 Stansted for as long as I own the car.
16 September 2024
All members of staff are very friendly and couldn't do enough to help
15 September 2024
Very slick and friendly service.
15 September 2024
Friendly team.
14 September 2024
Got everything done and a report on other items that needed attention
14 September 2024
Service was really good, only issue (probably an organisational / business culture issue) was that when I was made aware of things that may need attention over the next year they could not give me any indication of when !
13 September 2024
The staff were all excellent and friendly. It was a difficult issue to fix yet they persevered until it was resolved. Thank you!
12 September 2024
Excellent work
12 September 2024
the gentleman who assisted me at the service desk was charming helpful and knowledgeable about my vehicle.
11 September 2024
Very satisfied, the service and MOT was carried out very professional and easily. When my car failed it's MOT they were quick to tell me why and help me find a solution.
11 September 2024
Efficient and polite
10 September 2024
Service department are great from front desk to the management team. Car people who enjoy what they do.
10 September 2024
Dealt with within 30 minutes
09 September 2024
It was fantastic
09 September 2024
Happy staff
09 September 2024
Excellent service, professional & very helpful. Extremely knowledgeable.
08 September 2024
The service was exceptional-friendly, professional, and incredibly helpful from start to finish. They went above and beyond to ensure everything was handled smoothly, and I couldn't be more satisfied.
07 September 2024
All good, but the car wash was pretty poor.
06 September 2024
Promises were carried out and when additional attention was required, it was dleivered in a calm efficient manner.
04 September 2024
The team at Stansted are always helpful, courteous and friendly
04 September 2024
Good service from start to finish, Lucy in service department Bishops Stortford was very professional.
03 September 2024
Everything went smoothly.
03 September 2024
As above
02 September 2024
Alerted me to problem regarding oil situation.
02 September 2024
Very polite
01 September 2024
Na
01 September 2024
Never had any problems with my car .if I have they are dealt with very quickly. Always a courtesy car so I can still manage to go to work
01 September 2024
Very organised
31 August 2024
Everyone at BMW are really helpful.
31 August 2024
All fine except took a bit longer than expectef
30 August 2024
Kept informed. Liked the video.
30 August 2024
Staff are very welcoming
30 August 2024
Again very efficient and was great to have a mini check on my vehicle with video to see
29 August 2024
The vehicle was in for an mot and was ready in time
28 August 2024
Timely and accurate
25 August 2024
Great customer service
24 August 2024
Would have liked a printed report of egr carried out, or email summary.
23 August 2024
Visit all went as it should.
22 August 2024
Communication was a bit slow. We bought our car and various insurance policies with Group1 and it seems that the paperwork your end want done properly so that the tyre insurance took 2 days to authorise the tyre replacements instead of 1.
22 August 2024
No faults with the experience
21 August 2024
Mark the sales representatives was brilliant Couldn't fault him and delivered mine and my wife's car very quickly and they are beautiful vehicles He was also proactive and offered us a service plan
21 August 2024
Staff very friendly atmosphere and excellent customer service. Unlike Barons
20 August 2024
Staff and facilities are excellent. My issues were resolved fully and without issue.
11 November 2024
Felt like a king