About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

181 ratings and 101 comments received in the last 90 days.

20 September 2025

Again Lewis Parker was a joy to deal with.

12 September 2025

Again it was all flawless great experienfe

10 September 2025

Very knowledgeable, no issues at all.

09 September 2025

Gary made the process so simple and took in every detail of the purchase so professionally

06 September 2025

All round excellent service.

28 August 2025

Minor comment that when Gary was on leave communications were not great - I did try and contact the manager Gary had handed over to.

22 August 2025

Everything was so simple and smooth

19 August 2025

Again smooth process and Martin Wright was very knowledgeable and nothing was a problem for him

17 August 2025

What stood out the most was Martin's honesty and genuine care - never any pressure, just straightforward advice and guidance that made me feel confident in my decision. Martin went above and beyond to ensure everything was handled perfectly.

14 August 2025

Lemmar was helpful but i feel that we could have been given more information , ie the spare wheel location, is there a spare ?. But iam sure we will have to work stuff out for ourselves.

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13 August 2025

Everyone was so very helpful from start to finish of the purchase process.

04 August 2025

I'm very satisfied with the entire car buying and delivery process. Everything was handled efficiently and professionally from start to finish. The communication was clear, timelines were met, and the delivery went smoothly. It was hassle free

28 July 2025

As per previous. Even though I had to wait a little longer for the car than anticipated (only a week) we were kept informed throughout

23 July 2025

Excellent support throughout the whole car buying experience. Always a warm welcome and a cuppa ready. Stuart is always ready at the appointment times, takes time to get to know you, your needs and advise on the most appropriate models.

13 July 2025

Gary took time to understand what we wanted and then was able to find a suitable vehicle quickly.

06 July 2025

1st classsedvice

03 July 2025

Very informative and all run amoothly

20 September 2025

Took the time to explain things.

20 September 2025

Been dealing with BMW Sawbridgeworth for many years.

19 September 2025

Great service, communication and overall experience from Josh.

18 September 2025

Kept up to date and everything explained along the way

18 September 2025

Kept communicating throughout the day giving me updates on the vehicle and progress

17 September 2025

Please listen to the follow up call from your agent to understand in more detail

16 September 2025

Staff and process at Stansted was first class, but app booking and checkin and email during service was disjointed and confusing

16 September 2025

Very efficient and simple.

15 September 2025

I didn't get a video check and you didn't do the vehicle recall work. I also explain this to follow up call and still no response

15 September 2025

Same as above

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15 September 2025

Easy to arrange appointment. Service handled very efficiently

15 September 2025

As mentioned previously staff are always helpful and very easy to deal with

12 September 2025

Josh Gomm from the service centre was amazing. Always keeping me updated and apologised when the parts were out of stock. He also excelled in getting the car done quickly when the parts finally came in! I met him on collection and it was seamless!

11 September 2025

Same as above

11 September 2025

Staff were excellent. Whole process was excellent

08 September 2025

Helpful staff , nothing is too much trouble, and reliable technicians.

07 September 2025

Quick turnaround

06 September 2025

Excellent service

06 September 2025

Your employees helpful polite, apologetic.

06 September 2025

Car wasn't cleaned properly, but overall good.

04 September 2025

Professional services.

03 September 2025

Very competent and professional.

03 September 2025

Same point as above, the service department seemed empty when I collected my car, I had to wait ten minutes to even speak to someone

02 September 2025

Good Service

02 September 2025

Excellent customer service and dealer facilities were modern and clean. A pleasure to walk around the new cars on display and the complimentary drinks are a nice touch.

01 September 2025

Every person I meet at Group 1, seem to have the same passion and work ethic that ensures my return. They look after me and my cars very well.

31 August 2025

Everybody very friendly, helpful and efficient.

25 August 2025

Easy!

25 August 2025

All carried out quickly and kept informed

24 August 2025

From start to finish everyone was helpful & professional. Darren was able at long last to upgrade the system & transfer my service account to Group 1. This was something I had tried on at least four occasions, but was beyond the BMW website to accept

23 August 2025

Everything was seemless from start to finish

22 August 2025

Treated like a customer should be

22 August 2025

I'm sure service was carried out well, but there was no need to rip my dashcam off the windscreen. If dashcam needs to be disabled, make it clear.

21 August 2025

All Good.

20 August 2025

Darren makes sure that everything is sorted everytime.

19 August 2025

Nice to be met as we entered the dealership with our names on, we were also over coffee by this gentleman. Abbey was great explaining everything about my recall and expected time of completion, and also offered a complimentary car wash. Really happy

19 August 2025

As above. Abby was excellent

19 August 2025

There was an issue with my vehicle on passing its MOT which Abby explained to me and resolved it to my satisfaction. I have dealt with her periodically and she is very helpful

19 August 2025

Excellent customer service, from start to finish, The server advisor Abby made me feel welcome, gave me all the relevant information regarding the service procedure, also Abby called me during the day giving me a much appreciated completion time

18 August 2025

Work carried out resolved the problem

18 August 2025

I was greeted as soon as I walked through the door and taken to the booking in desk. Booking was completed in a few minutes and I was then taken to the waiting area and served coffee.

16 August 2025

Friendly, helpful staff. Always a delight

15 August 2025

Your service is always excellent as Abby Smith who deals with us is an asset to your team.

14 August 2025

All good

13 August 2025

Agent was very helpful in getting an issue resolved

10 August 2025

Work finished just after lunch which was good for us

10 August 2025

Excellent service

07 August 2025

So much better than Group 1 Chelmsford

05 August 2025

Couldn't have asked for more

04 August 2025

See above

29 July 2025

Always nice to have it washed

29 July 2025

I only chose BMW for my service as I incorporated it with having air-con re-gas which was confirmed and on my order when I checked in. When I collected car I was informed it was not done as machine hadn't worked for weeks. I feel I was conned

28 July 2025

Great service from Abby and Tim as always. They both always go above and beyond and are so friendly and helpful. I wouldn't go anywhere else. I was also helped by Darren on this occasion and he was equally knowledgeable and helpful.

24 July 2025

None of the issues I highlighted and brought my car in for were resolved satisfactorily. Which is a real shame.

23 July 2025

Tim and his team are a credit to your brand and the service matched the experience of owning and BMW All I can say is keep up the good work

23 July 2025

Over all experience

22 July 2025

When a problem was identified parts were sourced from Germany and fitted. This took a few days and, as we were going away Lucy sourced us a more suitable car.

22 July 2025

We are always impressed with the excellent individual service we receive from Abbey snd Josh. Abbey also arranged to sort out an additional problem we had

21 July 2025

Excellent customer care .. Contact and update was perfect.. Kept informed throughout the process very polite and helpful staff.

21 July 2025

Service was good

20 July 2025

As above

20 July 2025

As above

17 July 2025

The staff are always friendly and helpful.

16 July 2025

As above

16 July 2025

Tim Ahmed, the service manager, ensured that a problematic issue was solved to my satisfaction.

15 July 2025

As above

14 July 2025

Great customer service.

13 July 2025

Very good service

13 July 2025

Everything that needed to be done, was done, and professionally

11 July 2025

Very good service. The only missed item, my car wasn't washed after it's repair. It wasnt a big issue, but just didn't happen when I was told ot was arranged.

11 July 2025

Again, everything was professional

07 July 2025

Do you the job

07 July 2025

The staff I ancountered were all very pleasant and helpful. The issue i had with my X5 was diagnosed and resolved.

07 July 2025

Very impressed with the help Abby gave me.

06 July 2025

From the moment I arrived I was dealt with immediately and my car taken care of

06 July 2025

I checked car in and advised front desk I was busy working and was kindly given a desk with power sockets to work from, and a coffee and biscuit! Abbie was very informative on work untaken and the team also washed the car before returning

06 July 2025

Friendly staff but outside wash needs improvement

05 July 2025

All staff were very favourable and knowledgeable

05 July 2025

Josh in service gave me regular feedback

05 July 2025

Amazing

05 July 2025

This is my second visit this year, 2025 and it appears the online check in and then speaking to the service department within 2 days of arrival , the two systems are not aligned. As I have to relay what I put on the online portal to the service team

04 July 2025

Very professional and helpful staff.

30 June 2025

I picked up my vehicle after it was serviced and came home. When I got into my vehicle to drop my kids off at school and go to work in the morning, I received a warning that the engine oil level was at minimum. I have been a vehicle owner for about 2

30 June 2025

Worked around my schedule.

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