OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
214 ratings and 106 comments received in the last 90 days.
25 May 2025
Nothing at all to complain about. The whole process went smoothly and efficiently.
20 May 2025
A friendly and relaxed experience.
18 May 2025
No complaints at all.
06 May 2025
The car I purchased was to my specification, competitively priced, and the overall service and presentation of the new vehicle by Stuart Taylor and his colleagues at Group 1 was excellent
01 May 2025
Gary was a great person to deal with. Not pushy at all & very informative.
27 April 2025
Very satisfied, as previously said, it was a very professional environment and did not feel pushed into making a decision there and then !
27 April 2025
Group 1 Stansted were very good.
07 April 2025
they found the bmw of spec i liked and gave a very good deal in changing over my 135 series i had only 2 years for a new shape one and was kept in loop alway through to collection.
03 April 2025
I was made to feel that my buying a car was a special moment
03 June 2025
Darren in Service kept me informed of the progress of my car
02 June 2025
They explained everything that was happening, very friendly and professional
02 June 2025
Same as above
31 May 2025
Quick, responsive, good communication and professionalism.
30 May 2025
Excellent as always
30 May 2025
The planned service was carried out quickly and efficiently, even though I had to reschedule the appointment several times due to work commitments
29 May 2025
I really appreciate the support from the team. They are all very friendly and professional. Their assistant service manager Tim has gone the extra mile to assist me on one occasion - truly friendly, professional and a really nice guy!
29 May 2025
Couldn't ask for better service
28 May 2025
See above
26 May 2025
Service was well priced Asked not to have car washed however it was !!
03 June 2025
As above we were extremely satisfied with the excellent service and delivery of our new car